Policy

These terms constitute a legally binding agreement between you and Brix Ability Pty Ltd (ABN 99 654 183 383), trading as Marsden Therapy. By booking, attending, or receiving services, you acknowledge that you have read, understood, and agreed to these terms for yourself or a minor under your care.

1. Privacy, Confidentiality, and Data Usage

• Secure Storage: Personal and health information is gathered and stored securely within encrypted clinical software systems.
• Information Exchange: Data is shared only with authorized parties involved in your care, such as the NDIA, Plan Managers, medical professionals, and schools.
• Research and Community Benefit: Information collected may be used for research and clinical development purposes. We reserve the right to share de-identified information with third parties to contribute to broader community health outcomes and clinical advancements.
• Virtual Receptionist & AI Training: Your data may be used to train our AI-powered virtual receptionist and automated support systems. These tools are designed to dynamically retrieve your details to provide the most accurate, efficient, and personalized outcomes for your requests.
• Software Automation: Our practice management software may share de-identified information with Artificial Intelligence (AI) for training purposes. Marsden Therapy does not have direct control over these external third-party processes.
• Clinical AI Usage: Our clinical team may utilize AI tools to assist in generating reports, summarizing session notes, or creating resources to improve service efficiency.
• Recording: Appointments may be recorded for quality assurance, clinical documentation, and child protection; consent to recording is a condition of this agreement.

2. Supports, Pricing, and Billing Structure

Marsden Therapy operates in accordance with the NDIS Pricing Arrangements and Price Limits.

Consultation and Session Fees

• Initial Consultation: The initial consult is charged as 1.5 hours of clinical time at the rate of $193.99 per hour, totalling $290.99.
• Standard Therapy Session: Every standard session is billed as 70 minutes of total support time to cover the complete clinical cycle.
• Standard Fee: The total cost for this 70-minute block is $226.32.
• Billable Breakdown: This fee includes 45–50 minutes of face-to-face therapy, 10 minutes of clinical documentation, 10 minutes of session preparation, and 5 minutes for parent/carer briefings.

Documentation and Increases

• Reports: We require a minimum of three weeks’ notice in writing to prepare NDIS progress reports or other formal documentation.
• Price Changes: Support fees are increased in accordance with updates to the NDIS Pricing Arrangements; participants will receive prior notice of increases.

3. NDIS Funding and Personal Liability

• Monitoring: Marsden Therapy does not monitor participant NDIS funding balances. You are responsible for ensuring sufficient funds are available for all services.
• Financial Responsibility: If NDIS funding is exhausted, declined, or unavailable, the participant or legal guardian remains personally responsible for the full cost of the service.
• Debt Recovery: We reserve the right to engage third-party collection agencies for unpaid fees; you agree to be responsible for any additional costs incurred during debt recovery.

4. Cancellation and Attendance Policy

• Therapy Sessions: A minimum of two full business days’ notice is required to cancel or reschedule. Failure to provide this notice results in a 100% session fee charge.
• Assessments: Require seven days’ notice for cancellation; otherwise, the deposit is forfeited, and the full fee is due.
• Lateness: Clients arriving more than 15 minutes late will not be admitted but remain liable for the full fee.
• Extended Absence: Cancellations for more than two consecutive weeks do not guarantee that your regular time slot will be available upon your return.

5. Emergencies, Evacuations, and Health

• Emergency Evacuations: In the event of an emergency requiring evacuation (e.g., fire alerts or other safety threats) during your session, the full session fee remains payable. Depending on therapist availability, we may offer a replacement session within the same week, though this is not guaranteed.
• Ambulance Rights: Marsden Therapy reserves the right to call an ambulance for any participant, client, carer, or staff member in a medical emergency.
• Medical Costs: All associated costs for ambulance transport or emergency treatment are the sole responsibility of the individual or their legal guardian.

6. Supervision and Late Pick-Up

• Parental Responsibility: Marsden Therapy is not a childcare or daycare provider. Children remain the sole responsibility of parents or carers at all times while on the premises.
• Guardian Absence: If a guardian is not present during an emergency, our team will act in the child’s best interest but will not be held accountable for any shortcomings in care during your absence.
• Late Pick-Up Fee: If you are late to collect your child, we reserve the right to charge for supervision at the same hourly rate as the therapy session.

7. Clinical Standards and Conduct

• Professional Judgment: Services are provided based on professional clinical judgment and evidence-based practice.
• No Guarantee of Outcomes: Therapy outcomes vary between individuals and cannot be guaranteed.
• Therapist Substitution: We may allocate a replacement therapist due to leave or illness to ensure continuity of care.
• Zero Tolerance: Abusive or threatening behaviour toward staff is not tolerated and will result in the immediate termination of services.

8. Discharge Policy

• Notice Period: A two-week written notice period is required if you wish to be discharged from our services.
• Clinical Discharge: Your therapist will provide a two-week written notice and a discharge plan if they believe you are ready to conclude therapy.
• Immediate Termination: Any breach of client responsibilities immediately waives the notice period, and services may be ceased effective immediately.